Hello, I'm Ivan Ochige

Driving Efficiency & Customer Satisfaction.

A confident Management Science graduate with extensive experience in Banking, Customer Relations, and Strategic Planning.

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7+
Years Experience
4
Industries
5
Languages
Ivan Ochige
Customer Service, & Web Development

About Me

I am a confident, reliable, and enthusiastic individual with a strong background in customer service, banking, and sales. I enjoy serving customers and solving their problems effectively.


With proven experience in fast-paced environments, I bring a proactive and results-driven approach, combined with a genuine dedication to customer satisfaction.
I am well-organized, detail-oriented, and capable of managing multiple priorities while maintaining high standards of service delivery.

Location: Mutungo, Uganda

Email: ivan.ochige@gmail.com

Phone: +256 784855374

Nationality: Ugandan

Work Experience

Jan 2025 - Present

Customer Care Officer

AAR General Insurance (U) Limited

  • Management of membership and customer service queries.
  • Update individual retention reports.
  • Keep up to date customer interactions and account information.
  • Carry out customer sensitizations on access to service.
  • Management of new membership cards.
Feb 2024 - Dec 2024

Sales Executive

Pearl Dairy Farms Limited

  • Take orders from super agents and inform them on any unforeseen delays.
  • Update super agents on new products and grow customer base.
  • Prepare inventory stocks report and demand signal repository.
  • Monitor market competition and pricing dynamics.
  • Ensure accurate pricing of milk products to all customers.
May 2021 - Feb 2023

Customer Relations Officer

Tugende Limited

  • Welcome customers and resolve complaints with empathy.
  • Carry monthly Market Feedback Analysis and quarterly surveys.
  • Assist customers in account opening processes (KYC compliance).
  • Manage toll-free line and customer feedback logs.
  • Identify customer needs and analyze market trends.
Sept 2019 - Dec 2020

Bank Teller

I&M Bank (Orient Bank)

  • Accurately process cash payments and receipts.
  • Cross-sell bank products (Bancassurance, Digital Banking).
  • Process money transfers and issue debit cards.
  • Buy and sell Foreign currencies using approved rates.
  • Maintain high-level confidentiality and integrity.
Oct 2018 - Sept 2019

Lead Generator

Barclays Bank (Absa)

  • Generate quality leads and convert them into sales.
  • Verify accuracy of account applications and loan documents.
  • Resolve customer queries regarding accounts and cards.
  • Participate in sales campaigns to meet specific targets.
  • Maintain own sales performance statistics.
Oct 2018 - Sept 2019

Customer Information Consultant (CIC)

Stanbic Bank

  • Supervising the bank queue systems so that clients are served in the most efficient manner and that there is no disruption in the banking lobby.
  • Collect feedback and suggestions from clients and also ensure that all customers complaints communicated are addressed.
  • Signing up customers on digital channels (internet and mobile banking).
  • Educating customers on how to use the digital channels.
  • Handling customers’ requests and complaints.

Education

Bachelor of Management Science

Kyambogo University

2014 - 2017

Uganda Advanced Certificate of Education

Lakeside College Luzira

2012 - 2013

Uganda Certificate of Education

Jeressar High School

2008 - 2011

Skills & Expertise

Customer Care

Conflict resolution, empathy, and relationship building

Sales & Marketing

Lead generation, cross-selling, and market analysis

Technical Tools

Advanced Excel, Google Workspace, Google App Script

Financial Operations

Cash handling, reconciliations, and KYC compliance

Languages

English (Fluent), Luganda, Ateso, Kiswahili

Soft Skills

Organization, Multi-tasking, Problem Solving

Technical Proficiency

HTML
100%
HTML
CSS
85%
CSS
JavaScript
75%
JavaScript
Python
45%
Python

Key Projects & Achievements

Notable initiatives and accomplishments from my professional career

Direct Sales Representative (DSR)

Pearl Dairy Farms Limited

Created and maintained a comprehensive database tracking sales data, competitor information, and market trends to inform strategic decisions.

Data Analysis
Market Intelligence
Excel Data Management Reporting

Market Feedback Analysis

Tugende Limited

Implemented monthly market feedback analysis and quarterly customer-facing surveys to identify areas for improvement in customer experience.
I also built a fuel requisition and approval system to help with the operations of the branch.

Customer Surveys
Quarterly Reports
Customer Research Analysis CRM

Sales Performance Dashboard

Barclays Bank (Absa)

Developed and maintained sales performance statistics for management reporting, tracking lead conversion rates and campaign effectiveness.

Sales Targets
Conversion Tracking
Sales Analytics Excel Reporting

Customer Experience Initiative

Tugende Limited

Identified areas for improvement in customer experience and proposed solutions that enhanced service delivery and customer satisfaction scores.

Customer Satisfaction
Process Improvement
Customer Care Problem Solving Training

Area Strategic Plan Review

KAFOC

Participated in Area Strategic Plan Review (ASPR) processes, analyzing community needs and contributing to strategic planning initiatives.

Strategic Planning
Community Engagement
Planning Analysis Research

Digital Banking Adoption

I&M Bank (Orient Bank)

Led cross-selling initiatives for digital banking products and bancassurance, increasing customer adoption of digital platforms.

Revenue Growth
Product Adoption
Cross-Selling Digital Banking Customer Education

Get In Touch

Have a question or want to work together? I'd love to hear from you.

Email

ivanochige@gmail.com

ochigeivan@gmail.com

Send Message →

Phone

0784855374

0781360059

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Location

Butabika, Bbiina Zone A
Kampala, Uganda

Hours

Mon - Fri
8:00 AM - 5:00 PM

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